Prevx for Internet Service Providers (ISPs)
PC Security Is A Major Challenge For Internet Service Providers (ISPs)
The cost of supporting a security incident typically costs between $5 and $50. At this level the costs dwarf subscription revenues and often the cost of providing a security solution. .
Many ISPs believe that their customers are increasingly using the ISP support centers as their primary front line of support for PC Security and software support calls. This creates a significant burden for the ISP who has to cover an ever increasing range of products and skill sets. Some Internet Service Providers have experimented with premium rate phone support calls but these are frequently a source of severe customer dissatisfaction.
There are three core issues. A lack of information, a lack of customer expertise and an unacceptable exposure to new and evolving malware.
Prevx ISP is a powerful product set which can help reduce support calls and the cost of servicing them.
Information Is Key
The Prevx ISP programme gives the Internet Service Provider a powerful information source which assists greatly in identifying, prioritizing and managing Security Support calls. The information provided by Prevx ISP alerts you to new and escalating problems caused by new and evolving malware. This includes details of the most prevalent threats, their rate of propagation and how the various security solutions are performing. This information can be used to prepare FAQ type responses or dialogue scripts for major outbreaks and even email notifications of serious threats. With Prevx ISP you are always one step ahead. This information is drawn from the Prevx Community Database and is not dependent on the ISPs' distribution of the Prevx PC security product line.
Better Protection
Prevx ISP also gives the Internet Service Provider the opportunity to promote, distribute or resell the Prevx range of security products. This has a number of advantages. Firstly, agents supplied by the ISP to their subscriber base will substantially increase the visibility of Security threats permeating within the ISP network. Secondly, an ISP supplied Prevx agent can be tuned to provide protection of the ISP customer product set. This can avoid embarrassing issues caused by malware which attempts to hijack the IPS own product for malicious acts.
The Prevx ISP agent is a fully featured product which contains more layered security technology than any other available security product. It is very strong and has the added advantage of being very easy to use, can even be centrally configured and managed for specific categories of users by their ISP.
There are many options available to work with Prevx. These typically depend on the ISPs' business model ranging from reseller, revenue share, co-branding and pre-paid distribution of free consumer product.
Our sales support team are well trained in the issues facing ISPs in the area of PC Security Support and will be pleased to discuss your specific requirements.
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