Prevx for PC Manufacturers (PCMs)

PC Security Is A Major Challenge For PC Manufacturers (PCMs)

PC Manufacturers are now the primary source of distribution for PC Security software. These products are typically preloaded onto new PCs with a period of free usage, typically 3 to 6 months. However, there is increasing concern by PC Manufacturers over the cost of supporting security incidents. Because the PC usually includes 12 months free support the PC Manufacturer is often serving as the front line of support for PC Security issues and concerns. The cost of receiving and supporting these calls is typically between $5 and $50.

These issues also create logistical problems for the PCM who has to cover an ever increasing range of products and skill sets. Some PC Manufacturers have experimented with premium rate phone support calls but these are frequently a source of severe customer dissatisfaction.

There are three core issues. A lack of information, a lack of customer expertise and an unacceptable exposure to new and evolving malware.

Prevx PCM is a powerful product set which can help reduce support calls and the cost of servicing them.

Security From The Moment The PC Is Unboxed

One of the issues with many of the bundled security products is that they are out of date and need to connect to the Internet for numerous updates before they provide a reasonable level of protection. More and more frequently new PCs are infected with persistent malware such as Spyware and Root Kits before this update process can be completed. Prevx PCM provides immediate protection from the moment the PC is switched on.

Information Is Key

The Prevx PCM programme gives the PC Manufacturer a powerful information source which assists greatly in identifying, prioritizing and managing Security Support calls. The information provided by Prevx PCM alerts you to new and escalating problems caused by new and evolving malware. This includes details of the most prevalent threats, their rate of propagation and how the various security solutions are performing. This information can be used to prepare FAQ type responses or dialogue scripts for major outbreaks and even email notifications of serious threats. With Prevx PCM you are always one step ahead. This information is drawn from the Prevx Community Database and is not dependent on the PCMs' distribution of the Prevx PC security product line.

Better Protection

Prevx PCM also gives the PC Manufacturer the opportunity to promote, distribute or resell the Prevx range of security products. This has a number of advantages. Firstly, agents supplied by the PCM to their subscriber base will substantially increase the visibility of Security threats permeating within the PCM network. Secondly, a PCM supplied Prevx agent can be tuned to provide protection of the PCM customer product set. This can avoid embarrassing issues caused by malware which attempts to hijack the IPS own product for malicious acts.

Strong and Simple To Use

The Prevx PCM agent is a fully featured product which contains more layered security technology than any other available security product. It is very strong and has the added advantage of being very easy to use, can even be centrally configured and managed for specific categories of users by their PCM.

There are many options available to work with Prevx. These typically depend on the PCMs' business model ranging from reseller, revenue share, co-branding and pre-paid distribution of free consumer product.

Our sales support team are well trained in the issues facing PC Manufacturers in the area of PC Security Support and will be pleased to discuss your specific requirements.